SaaS · AI / SaaS

DeskGenie AI Support SaaS

An AI assistant embedded into a customer-support SaaS that cut support tickets by 45% using retrieval-augmented generation.

All case studies

-45%

Tickets deflected

Instant

Response time

+18%

CSAT

The challenge

DeskGenie wanted to add a reliable AI assistant to deflect repetitive tickets without risking inaccurate answers.

Our solution

We built a RAG-based AI assistant grounded in their knowledge base, with human handoff, analytics and guardrails, integrated into their existing platform.

Technologies used

OpenAINext.jsPythonRAG

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Ready to build something exceptional?

Book a free, no-obligation consultation with our Ahmedabad team. We'll discuss your goals and show you exactly how RAQBASH can help you scale.

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