Customer Support SaaS
Growing SaaS Provider
Shared inbox, ticketing and an AI assistant that deflects routine queries.
Services delivered
Project summary
The platform at a glance
A customer support SaaS for a growing provider combining a shared inbox, ticketing and an AI assistant that deflects repetitive queries with human handoff — cutting ticket volume and response times while lifting customer satisfaction.
The challenge
The problems we set out to solve
Support volume outgrew the team faster than it could hire
Repetitive questions consumed agents' time daily
Customers waited too long for first responses
Knowledge was scattered and hard for agents to reuse
An AI assistant had to stay accurate and on-brand
What we did · Marketing
An SEO-first growth engine
We ran an SEO-first growth programme: rebuilding technical foundations for Core Web Vitals, mapping high-intent saas keywords to dedicated landing pages, and shipping a content engine that compounds month over month. Targeted Google Ads filled the pipeline while organic rankings matured.
What we did · Development
Designed, engineered and shipped
We designed and engineered the ai / saas end to end — a fast, accessible front end, a secure and scalable backend, and the admin tooling teams actually use — purpose-built for real saas workloads.
- Shared inbox and ticketing with SLAs
- RAG-based AI assistant with human handoff
- Knowledge base and macros
- CSAT, volume and deflection analytics
Built on a modern, scalable stack
Proven, production-grade technologies chosen to fit the problem — fast to build on and easy to scale.
Frontend
Backend
Cloud
Database
AI
Measurable results that compounded
A 12-month view of organic growth, alongside the headline business wins the platform delivered.
Organic traffic
72,000/ month
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